HOUSE RESOLUTION NO. 19

(By Delegates Webster, Amores, Armstead, Brown,

Hatfield,

Keener, Mathews, J. Smith, Spencer, Walters, Webb, Anderson, Angotti, Ashley, Beach, Beane, Boggs, Border, Browning, Butcher, Campbell, Cann, Canterbury, Caputo, Coleman, Compton, Craig, DeLong, Dempsey, Douglas, Doyle, Ellem, Ennis, Fahey, Ferrell, Flanigan, Fleischauer, Fox, Fragale, Frederick, Givens, Hall, Hrutkay, Hubbard, Kominar, Kuhn, Leach, Leggett, Louisos, Mahan, Manchin, Manuel, Marshall, Martin, McGraw, Mezzatesta, Michael, Morgan, Paxton, Perdue, Perry, Pethtel, Pino, Poling, Proudfoot, Prunty, Riggs, Romine, Schadler, Shaver, Shelton, Smirl, L. Smith, Stalnaker, Staton, Stemple, Stephens, Susman, Swartzmiller, R. Thompson, R. M. Thompson, Trump, Tucker, Varner, Warner, Webster, C. White, G. White, H. White, Williams, Wills and Yeager)


[Introduced February 14, 2002; referred to the

Committee on Rules.]


Urging AT&T to reevaluate its decision to eliminate two hundred operator positions nationwide, which specifically includes thirty-six positions from the Charleston call servicing center.

Whereas, For eighty years, the AT&T call servicing center has been in operation in the City of Charleston; and
Whereas, At the present time, the AT&T call servicing center employs a staff of one hundred thirty-four people, who have proven their dedication, efficiency and loyalty to their employer, including employees who have transferred and moved their families to West Virginia in order to stay with AT&T; and
Whereas, If the reduction is made at the Charleston call servicing center, the number of employees would decrease to ninety-five employees and three managers; and
Whereas, The Charleston AT&T call servicing center has always been a high performance office and normally ranks at or near the top of all measurement categories; and
Whereas, Since official notification of termination affecting thirty-six positions in Charleston, the operators have impressively maintained one hundred eighty-eight percent of "win-backs" of customers to AT&T; and
Whereas, Many of the dedicated and loyal employees of the Charleston call servicing center have more than twenty years of service, but are not eligible for retirement; therefore, be it
Resolved by the House of Delegates:
That the House of Delegates strongly urges the AT&T Corporation to reevaluate its decision to eliminate two hundred operator positions nationwide, including thirty-four operators and two managers which would be eliminated from the Charleston call servicing center; and, be it
Further Resolved, That in difficult economic times, it is imperative that West Virginia maintain the quality of the productive workforce that exists in our State; and, be it
Further Resolved, That the Clerk is hereby directed to forward a copy of this resolution to AT&T Chief Executive Officer, Mike Armstrong, President David Dorman, the governor of West Virginia and the members of West Virginia's Congressional Delegation.